PENOP – Managing Customer Expectations 21 June 2013 Port Harcourt

Learning Impact NG facilitated a 1 Day Workshop for Pension Industry Professionals titled ‘Managing Customer Expectations’ on 21 June 2013 in Port Harcourt. Our facilitators Nike Oni and Patrick Igboh made the participants understand how to analyze and manage their Customers Experiences by paying attention to everything that affects the customer’s disposition while deciding to buy and while using their products.

Participants in the workshop were exposed to content in the following areas: The Mirror Principle of Customer Service; Understanding Retirees Expectations; The Governing Forces of Customer Service and Problem Solving Along the Retiree Life Cycle.

Our Gallery Crew were at hand to capture some of the interesting moments.

See below;