Friday, July 12, 2013

PENOP – Managing Customer Expectations 21 June 2013 Port Harcourt




Learning Impact NG facilitated a 1 Day Workshop for Pension Industry Professionals titled ‘Managing Customer Expectations’ on 21 June 2013 in Port Harcourt. Our facilitators Nike Oni and Patrick Igboh made the participants understand how to analyze and manage their Customers Experiences by paying attention to everything that affects the customer’s disposition while deciding to buy and while using their products.




Participants in the workshop were exposed to content in the following areas: The Mirror Principle of Customer Service; Understanding Retirees Expectations; The Governing Forces of Customer Service and Problem Solving Along the Retiree Life Cycle.




Our Gallery Crew were at hand to capture some of the interesting moments.



See below;  








STANBIC IBTC – Creative Problem Solving 17 – 18 June 2013 Lagos


Learning Impact facilitated a 2 Day Creative Problem Solving Workshop for Stanbic IBTC Pensions and Asset Management Lagos on 17 – 18 June 2013. Gbitse Barrow amidst many other contents brought to the understanding of the participants possible ways to develop action plans to improve on managing their time more effectively using a to–do list that works as well as managing their personal energy.


The contents of the workshop were in the following areas: The Mindset for Problem Solving; The Discipline for Problem Solving and The Tools for Creative Problem Solving.

As usual our Gallery Crew was at hand to capture some of the interesting moments at the workshop.


Please See below; 







Building Stanbic Enterprenuers Workshop Abuja 23 - 24 May 2013




Learning Impact NG Facilitated a 2 Day Workshop titled 'Building Stanbic Entrepreneurs Workshop ' on the 23 - 24 May 2013 in Abuja. Gbitse Barrow made the participants understand the importance of ownership thinking and commitment to their individual and organizational success.

Participants at the workshop were exposed to content in these areas: The Culture of Intrapreneurship ; Building Your Start-Up Strategy; Your Sales & RM Cycle.
As usual our Gallery Crew was at hand to capture some of the interesting moments from the workshop.

See below.